Help articles about Common issues.
If clicking 'upload' doesn't move the page, try these steps before contacting support.
If the SEPA XML amounts don't match the CSV, it is almost always the decimal separator or cents format. Walk through it step by step.
Follow this decision tree to pinpoint why your transfers CSV fails before contacting support.
We validate every IBAN before generating the SEPA file: checksum, per-country length and format. We flag every error line by line.
